Healthcare IT support

Ladd Dental Group · IT Intern · November 2025–May 2026

I supported 12 dental offices and 100+ clinical and clerical staff. My work included help desk requests, workstation replacements, clinical software support and cabling repairs.

User support

I resolved 20+ tickets a week involving workstations, printers, peripherals and network connections. I used Level RMM for remote support and visited offices when the work needed to be done in person. In ClickUp, I recorded symptoms, troubleshooting steps, resolutions and follow-up notes.

I also supported clinical applications: configuring accounts and role assignments, troubleshooting user issues and installing software on workstations.

Workstations and equipment

I deployed and configured 30+ workstations, handling hardware setup, software installation, domain joining and getting them ready for users.

I also decommissioned 50+ aging workstations that could not support Windows 11. That included following the organization's drive disposal procedures and documenting chain of custody.

Cabling and network work

I installed switches, access points and routers. I also pulled, terminated and tested an Ethernet run between switches in two offices in the same building, extending an existing fiber uplink.

In seven operatory rooms, I replaced VGA display connections with HDMI. I built the HDMI keystone outlets and ran the replacement cabling.

Cabling repair

One workstation had lost its wired connection. I used a toner to trace its wall jack back to the patch panel, then reterminated the keystone with a punchdown tool. That restored connectivity.

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